Complaints
How to file a complaint with Roxburgh Insurance Brokers
At Roxburgh Insurance Brokers, we are committed to providing exceptional service and ensuring our clients are fully satisfied. However, we understand that there may be times when our services do not meet your expectations. In such cases, we encourage you to let us know so we can address your concerns promptly and effectively.
Contacting us
If you wish to file a complaint, please get in touch with us through any of the following methods:
- Phone: Call our client service team at 0141 952 0371, where our representatives are ready to assist you during business hours.
- Email: Send your complaint to info@roxburgh-group.co.uk, detailing your concerns and any relevant information or documentation.
- Mail: Write to us at 151 Glasgow Rd, Clydebank G81 1LQ, including all pertinent details about your complaint.
Complaint process
- Acknowledgement: Upon receiving your complaint, we will acknowledge receipt within [insert time frame]. This acknowledgement will confirm that we have started reviewing your concerns.
- Investigation: Our team will thoroughly investigate the issue, considering all the information provided. We may contact you for further details or clarification to ensure a comprehensive understanding of your complaint.
- Resolution: After completing our investigation, we will communicate our findings and proposed resolution. We aim to resolve complaints within [insert time frame], but more complex cases may require additional time.
- Feedback: We value your input and may ask for feedback on how we handled your complaint to improve our service quality continuously.
Our commitment
Roxburgh Insurance Brokers is dedicated to addressing all client concerns with professionalism and care. We aim to resolve issues fairly and promptly, enhancing your experience with our company. Your satisfaction is our priority, and we strive to learn from every complaint to serve you better in the future.
If you have any questions about our complaint process, please do not hesitate to contact us. Your feedback is crucial to our ongoing efforts to provide the highest quality service.
Get In Touch
Are you ready to discuss your business and commercial insurance needs?
Contact us at Roxburgh Insurance Brokers to tailor the perfect insurance solution for your business needs. Our team of experts is ready to assist you in safeguarding your business assets and ensuring your peace of mind. Send us your enquiry via our Contact Page or call us at 0141 952 0371. We look forward to partnering with you to protect what matters to you and your business.