Frequently Asked Questions

Frequently asked questions

What do you want to ask?

Frequently asked questions

What do you want to ask?

A: Roxburgh Insurance Brokers has been a trusted name in the Scottish insurance landscape for over 60 years. As a proud part of J C Roxburgh, we have established ourselves as a pillar of trust and expertise, with offices in Clydebank and Troon. Our journey began with a commitment to understanding and catering to the unique needs of businesses and high-net-worth individuals.

A: We offer comprehensive insurance and risk management services to commercial and personal clients. Our commercial insurance solutions cover sectors such as property owners, construction, transport, motor trade, manufacturing, engineering, hospitality, and more. For personal clients, we provide insurance options for households, private cars, and high-net-worth individuals.

A: Our expertise lies in delivering personalised broking services. We ensure that we understand our clients demands and needs and then source the most suitable terms and protections tailored to those needs. We have access to extensive insurance products and work with a full range of insurance providers to find the best possible insurance solutions for you.

A: At Roxburgh, we believe in nurturing lasting client relationships. Our passionate broking team, guided by core values of integrity, client-centric services, and professionalism, strives to deliver exceptional service. We maintain open communication and responsiveness, ensuring clients are informed and assured every step of the way.

A: We are deeply committed to our clients and the community, engaging with local organisations to foster growth and support. As part of a group that includes a property and financial services company, our holistic approach allows us to cater to a wide range of insurance needs while supporting community initiatives.

A: To make a claim, notify Roxburgh Insurance Brokers immediately. You can initiate your claim by phone or email. Gather all necessary documentation related to your claim to expedite the process. The claims team will assess your information and aim to resolve your claim swiftly, keeping you informed throughout.

A: If you need to file a complaint, contact Roxburgh Insurance Brokers via phone or email. We are committed to addressing your concerns promptly and thoroughly, ensuring a fair resolution while using your feedback to improve our service quality. Please see our full customer complaints policy for more details.

A: We are an insurance broker.  We review your insurance needs and review the market to help you to find the right insurance cover tailored to your needs. We negotiate with insurers to find you’re the best terms possible.  We offer advice and recommend suitable products for you.  We also manage any changes you need to make or queries that you have about your insurance cover on a day to day basis and will liaise with insurance companies on your behalf where needed, including when you need to make a claim.  We also oversee any claims process for you from beginning to end and we can guide you in relation to managing your insurance risks and help you to identify any gaps you may have in your existing cover.
A: If you have a question or need to make a change including if you need to cancel a policy with us or make a complaint, please call us on 0141 952 0371. Our team are on hand to help you and our Business hours are: Monday to Friday from 9am to 5pm. You can also contact us by email at info@roxburghinsurance.co.uk or directly to your account executive or handler. Their email address will always be on your documents. If you need to make any enquiry you can reach us during those times but in the event of an emergency you can reach your account executive directly via mobile which is provided to you in your renewal pack. You can also contact insurers out of hours claims lines which are open at all times.
A: We earn commission from insurers and premium finance providers when we place or introduce business to them. We also charge fees to cover administration costs of preparing and servicing insurance arrangements for our customers. These are set at £30 per policy for both New Business and Renewals. These are also capped at a maximum of 2 per customer so if you do have more than 2 policies with us, you will not be charged more than £60 admin fees.
A: We always start by understanding our client and their needs and this includes any customer with special requirements. If it’s important to you, then it matters to us. No client is the same so please always let us know if you need us to do something differently to help you with your insurance needs and we will work with you.
A: If you need to cancel your cover, please let us know as soon as you can by call or in writing. We prefer that you call us because we want to understand what’s gone wrong and if we can help in addition to making sure that you are not left without insurance cover at anytime. But we are always here to help. If you need to cancel then we will make sure it’s done and we won’t charge an admin fee for this. We do reserve the right to retain the commission that we have already earned when we placed your policy.
A: All of our property clients receive free access to specialist Loss Adjuster support, a service often charged for by other Brokers. Our handlers will also support you through the lifecycle of any claim you have, by negotiating with insurers on your behalf and ensuring that when the worst happens, you have someone on your side to ensure that claims are managed quickly and in the way that you expect.
A: We are regulated by the FCA and are committed to complying with their Consumer Principle which requires firms such as ourselves to act to deliver good outcomes for retail customers. Those good outcomes apply to the products and services we provide, the price and value of those, our customer understanding and our customer support. We monitor how we do this and make continual improvements but you can help us to ensure that we are delivering these outcomes by offering any feedback you may have. You can do this here.

Get In Touch

Need to make a change or have an enquiry?

Experience the peace of mind that comes with professional insurance management. Partner with Roxburgh Insurance Brokers today and let us handle the complexities of your insurance requirements.

Send us your enquiry via our Contact Page or call us at  0141 952 0371. Let Roxburgh Insurance Brokers be your partner in security and success. We look forward to hearing from you.

CONTACT US
Glasgow Office:
 151 Glasgow Rd,
Clydebank G81 1LQ

T: 0141 952 0371
E: info@roxburghinsurance.co.uk

Troon Office:
19-21 Ayr Street,
Troon KA10 6ED

T: 01292 314313
E: info@roxburghinsurance.co.uk

Roxburgh Insurance Brokers is the trading name of J C Roxburgh (Insurance Brokers) Ltd, (FCA 583104), and is registered in Scotland under number 417217.
Registered office 151 Glasgow Road Clydebank Glasgow Scotland G81 1LQ. JC Roxburgh (Insurance Brokers) Ltd are authorised and regulated by the Financial Conduct Authority.

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